<html> <head> <META HTTP-EQUIV="Content-Type" CONTENT="text/html; = charset=us-ascii"> <meta name=Generator content="Microsoft Word 10 (filtered)"> <style>  </style> </head> <body bgcolor=white lang=EN-US link=blue vlink=blue> <div class=Section1> <p class=MsoNormal><font size=2 color=navy face=Arial><span = style='font-size: 10.0pt;font-family:Arial;color:navy'>I was being a bit facetious.  = You are generally right; it is the technician’s responsibility to have = said no, in this case, explaining the potential downside of such a = procedure.  Further, it is the technician’s responsibility to “do no harm”, = if the requested procedure is clearly going to lead to problems.  Morever, = if the technician is unclear about the application of chemical hardeners, the = correct and reversible strengths that should be used on a given hammer, and = ploughs ahead anyway, then they should assume responsibility.  There are = times, however, when a customer insists on a procedure, a regulation spec, or something else that, explain as we might, they will have done one way or = the other.  In this case, you have the choice to either walk away or = proceed with the caveat that they will have to pay for the undoing should it not produce what they like.   Recently, I had a customer insist = that she wanted deeper key dip with a huge amount of aftertouch.  As hard as = we tried to get to the real issue of what she was trying to accomplish, she = insisted.  As predicted, after the change was made, she didn’t like it and = wanted it changed back.  She paid me for both changes.</span></font></p> <p class=MsoNormal><font size=2 color=navy face=Arial><span = style='font-size: 10.0pt;font-family:Arial;color:navy'> </span></font></p> <div> <p><font size=2 color=navy face="Times New Roman"><span = style='font-size:10.0pt; color:navy'>David Love</span></font><font size=2 color=navy><span style='font-size:10.0pt;color:navy'><br> davidlovepianos@comcast.net </span></font></p> </div> <div> <blockquote style='border:none;border-left:solid blue = 1.5pt;padding:0in 0in 0in 4.0pt; margin-left:3.75pt;margin-top:5.0pt;margin-bottom:5.0pt'> <p class=MsoNormal style='margin-left:.5in'><font size=3 = face=Arial><span style='font-size:12.0pt;font-family:Arial'>Replace the hammers and = send the professor the bill.  <br> <br> </span></font><font face=Arial><span style='font-family:Arial'>David = Love</span></font><font face=Arial><span style='font-family:Arial'><br> davidlovepianos@comcast.net<br> ------------<br> In principle I agree 100 %.<br> <br> RicB</span></font></p> </blockquote> </div> <div> <p class=MsoNormal style='margin-left:.5in'><font size=3 face="Bookman Old Style"><span = style='font-size:12.0pt;font-family:"Bookman Old Style"'>I don't often disagree with David Love, but I do here. The original = problem was that a Yamaha C2 didn't sound large enough for a particular [large] = space. At that point, the technician has two options:</span></font></p> </div> <div> <p class=MsoNormal style='margin-left:.5in'><font size=3 face="Bookman Old Style"><span = style='font-size:12.0pt;font-family:"Bookman Old Style"'>1) If the hammers are, in the technician's opinion, already developing full brightness when played forte, tell the professor that the piano ISN'T = large enough, and that doping will cause other problems. Sometimes our = experience requires us to say, "No."</span></font></p> </div> <div> <p class=MsoNormal style='margin-left:.5in'><font size=3 face="Bookman Old Style"><span = style='font-size:12.0pt;font-family:"Bookman Old Style"'>2) If the hammers are, in the technician's opinion, on the dark side, use = juice appropriate to the situation. In other words, if they are just all over = dark, a weak drop near the tip for added zing, or if they aren't developing = enough buzz at ff, put THE RIGHT AMOUNT in the shoulders. </span></font></p> </div> <div> <p class=MsoNormal style='margin-left:.5in'><font size=3 = face=Arial><span style='font-size:12.0pt;font-family:Arial'> </span></font></p> </div> <div> <p class=MsoNormal style='margin-left:.5in'><font size=3 face="Bookman Old Style"><span = style='font-size:12.0pt;font-family:"Bookman Old Style"'>In either case, the doctor doesn't let the patient prescribe; and it is up = to the technician to predict the results of his work. It is possible to make = quite a difference with dope and still have it reversible, and it is possible to = go part way and check the results with the client before doing something = extreme. I suspect the rinsing will do the job and not require replacement, but = in either case, I'd eat the expense.</span></font></p> </div> <div> <p class=MsoNormal style='margin-left:.5in'><font size=3 = face=Arial><span style='font-size:12.0pt;font-family:Arial'> </span></font></p> </div> <div> <p class=MsoNormal style='margin-left:.5in'><font size=3 face="Bookman Old Style"><span = style='font-size:12.0pt;font-family:"Bookman Old Style"'>Bob Davis, RPT</span></font></p> </div> <div> <p class=MsoNormal style='margin-left:.5in'><font size=3 face="Bookman Old Style"><span = style='font-size:12.0pt;font-family:"Bookman Old Style"'>Stockton, CA</span></font></p> </div> </div> </body> </html>