<HTML>In a message dated 4/1/03 5:02:02 PM Central Standard = Time, cedel@supernet.com writes: <BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT= : 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">I try the easy thing first, sin= ce it is inexpensive, and my experience has been that more often than not it= does the job.  If one informs the customer that you are trying to save= them money and more extensive work may still be necessary, you can still ch= arge them if you have to go "whole hog." Think of a business which advertises, "We do it right the first time." = In general I feel good about businesses like that, but then I realized that= to make that promise they may end up doing three or four procedures, just t= o be sure to solve the problem, when only one was really needed.  And o= f course, you pay for all that extra work.  I guess it comes down to kn= owing your clientele and being up front with them. Regards, Clyde </BLOCKQUOTE> Clyde If you think a customer will remember you told them the piano might need mor= e work later on, I guess you must have a very understanding clientele. It's = been my experience that if a piano doesn't work after it's been "repaired," = it's your fault, no matter how much you explained to them that problems migh= t arise in the future. But why do it "half assed" in the first place? Yes, a center can be loosed b= y lubricating it. But my experience tells me that wippen flanges, especially= , don't like to be lubricated. Wim </HTML>