<!doctype html public "-//w3c//dtd html 4.0 transitional//en"> <html> <body bgcolor="#FFFFFF"> Terry,     I can see your point a little, but coming from a car background your analogy doesn't work. If you had a badly seated exhaust valve performance would suffer all throughout "the scale" not just in one RPM "killer octave" range. I do feel that a brand new product should have no blatant problems but again I come back to what I wrote earlier. As Wim pointed out, it may well have been the best the customer could do and was originally very happy cloth ears and all. Now he's filled with anxiety over his newly acquired buyer's remorse. Just food for thought. Greg Farrell wrote: <blockquote TYPE=CITE><style></style> Hi Willem. I don't agree with you (although my stand on that is fairly soft), but I do appreciate your willingness to express a differing opinion. Do you still feel that way considering that the piano is still under warranty? Part of my reasoning in mentioning the false beats to him is that the entire top two octaves were impossible to tune to get a clear sound. My fear is that someone will play this piano, play up high, and think "oh, my - I thought you just had this piano tuned - it sounds horrible up here". He called me to tune his piano and I cannot tune 25% of the notes anywhere near my standards. I feel reluctant to walk away without explaining why. If you knew nothing about cars, and brought your car in for a tuneup. You didn't really notice how bad the thing runs until your neighbor went up to the grocery store with you an commented about it. They guy tunes it up as best he can, but it is still miss-firing a bit because of a poorly seating exhaust valve. THE CAR IS STILL UNDER WARRANTY. Would you want the mechanic to point this out to you? I would. Terry Farrell  <blockquote style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <div style="FONT: 10pt arial">----- Original Message -----</div> <div style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black">From: <a href="mailto:Wimblees@AOL.COM" title="Wimblees@AOL.COM">Wimblees@AOL.COM</a></div> <div style="FONT: 10pt arial">To: <a href="mailto:pianotech@ptg.org" title="pianotech@ptg.org">pianotech@ptg.org</a></div> <div style="FONT: 10pt arial">Sent: Saturday, September 08, 2001 10:15 AM</div> <div style="FONT: 10pt arial">Subject: Re: Killer Octave - Warranty Issue?</div>  In a message dated 9/7/01 6:03:44 PM Central Daylight Time, <a href="mailto:mfarrel2@tampabay.rr.com">mfarrel2@tampabay.rr.com</a> writes:     <blockquote style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #0000ff 2px solid; MARGIN-RIGHT: 0px" TYPE="CITE">The owner is a intermediate piano player at best. He has not said anything about it to me. This killer octave thing to me is real, but its cause is a bit fuzzy, because I have never fixed one. What is the consensus here - should I point it out to the owner and suggest he may want to initiate a warranty claim (snip)</blockquote>   <blockquote style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #0000ff 2px solid; MARGIN-RIGHT: 0px" TYPE="CITE">Waddaya think?</blockquote> My opinion is that you should keep your mouth shut. You shouldn't have even pointed out the false beat problems in the upper octave. If this customer is indeed an intermediate player, and he was satisfied with the piano when he bought, obviously he didn't hear any problems. So why point them out to him. He probably has a restriction on how much he could spend for a piano. He might have thought long and hard to buy a "grand." But I'm sorry, for you to come in and point out problems on this brand new instrument is not in the best interest of the customer. Just my opinion Willem</blockquote> </blockquote> -- Greg Newell Greg's Piano Forté 12970 Harlon Ave. Lakewood, Ohio 44107 216-226-3791 <A HREF="mailto:gnewell@ameritech.net">mailto:gnewell@ameritech.net</A>   </body> </html>