<html> <body> Tom, That sounds like a classic case of CYA! :-D Avery At 11:45 AM 9/9/05, you wrote: <blockquote type=cite class=cite cite="">I know that Geneva likes to handle warranty issues through their dealers.  I`ve had an issue pending since last Nov.  I got the "run around" for about 5 months....last I knew, after the new part had been on it`s way a couple times, they decided to send a tech from the dealer out again to look at the offending part. Tom <dl> <dd>----- Original Message ----- <dd>From: <a href="mailto:Tvak@aol.com">Tvak@aol.com</a> <dd>To: <a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a> <dd>Sent: Friday, September 09, 2005 9:30 AM <dd>Subject: petrof warranty question <dd>List <dd>I've never had to do a warrantied repair outside the confines of the dealership for which I have worked, and they always take care of any paper work or protocol.    In fact, they usually hear from the client, send me to the client, and pay me directly.   So I've never had to deal with the manufacturer directly, nor another dealer with which I have no relationship. <dd>Last week, a longtime client of mine with a Petrof grand reported to me that she had a broken agraffe.  (I have not seen the agraffe, but we talked on the phone, and it's clear that's what happened)  So I called Geneva International and ordered a replacement agraffe and asked them about whether this was a warrantied item.  (The piano was purchased in 1999.)  He wasn't sure, in that agraffes never break.  At least, not all by themselves.  He advised me to call the local Petrof dealer where the piano was originally purchased and inform them of the problem.  He thought they might be able to contact Petrof and get my client reimbursed for the labor. <dd>So I called them and described the problem.  They told me they'd get back to me later in the day and never called back.  It's been two days now. <dd>So...what's the correct procedure in a situation like this?  Is there a means by which I could talk to Petrof directly?  (I am Czech by heritage, but don't speak...)  Should I advise my client to contact the dealer and let them do the repair, warranty or not?  <dd>Anybody ever hear of an agraffe breaking all by itself? <dd>Tom Sivak <dd>Chicago </dl></blockquote></body> </html>