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<DIV><FONT face=Arial size=2>Hi List,</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2> Subject: 3 yr old Otto Altenburg grand made
by Samick. Cust has been complaining of "sticking keys" and keys "not bouncing"
since new. I am the 3rd tech involved. Previous techs have done the Proteck
thing without having found anything specific wrong and have been trying to sell
a Dampp-Chaser, so I'm told by the cust and dealer. The player is a 13 yr
old boy who plays VERY well.</FONT></DIV>
<DIV><FONT face=Arial size=2> I did find VERY sluggish hammer and extremely
sluggish wippen flanges to the point that most had to be re-pinned and a few wip
flanges had severe wood binding. Temp was 71deg and humidity was 42%. I charged
the dealer for the work. </FONT></DIV>
<DIV><FONT face=Arial size=2> Two weeks pass and she called me again
stating it is a single key "not bouncing", I asked her to have her son mark the
offending key, which he did and it was failing when I arrived. The problem was a
severely tight jack/flange.. it was taking 1-3 minutes for the jack to get back
under the knuckle, again, pinning was not the issue but a wood binding problem.
All was well. I didn't charge anyone this trip. Temp 70deg, humidity
43%.</FONT></DIV>
<DIV><FONT face=Arial size=2> Today she called back again, 3 weeks later,
with the same issue, different keys. The dealer made it clear to me last time
they would not put any more money into this piano so I told the cust I would be
happy to fix the offenders or take the action home but I would have to charge
for it this time. She told me it had a lifetime warranty and the dealer would
have to pay me.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2> So... as I se it, this is a piano that was
not right from day one and the action or the piano should be replaced or at
least the dealer needs to pay whatever it takes to make it right but they don't
want to do that.</FONT></DIV>
<DIV><FONT face=Arial size=2> Is this a common Samick problem? I know you
get what you pay for but she paid for a working piano and it
doesn't.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Thanks folks!</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Mike</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Mike McCoy RPT<BR>Chapters 170 & 190
PTG<BR>Langhorne, Pa<BR><A
href="mailto:mjmccoyrpt@earthlink.net">mailto:mjmccoyrpt@earthlink.net</A></FONT></DIV></BODY></HTML>