<html> <head> <META HTTP-EQUIV="Content-Type" CONTENT="text/html; = charset=US-ASCII"> <meta name=Generator content="Microsoft Word 10 (filtered)"> <style>  </style> </head> <body bgcolor=white lang=EN-US link=blue vlink="#606420"> <div class=Section1> Simply advise them that there are = several reasons why a key may not work.  Some are simple and quickly = remedied, some are more involved.  Until you can assess the situation you = won’t be able to give them (or yourself) a definite course of = action.   <div> David Love davidlovepianos@comcast.net </div> <div> From:</spa= n> Robert Finley [mailto:rfinley@rcn.com] Sent: 26 September 2005 01:43 To: pianotech@ptg.org Subject: Repair and = Tuning of Estey Baby Grand </div>   <div> I have been = asked to tune someone's Estey baby grand piano. The owner told me that one of the = notes on the piano doesn't work, but I have absolutely no information about = the problem, and will have to wait until I see and inspect the = piano. I assume I will have to fix the problem before I start the tuning, but = wonder how I should approach this. </div> <div>   </div> <div> I presume = I will take the action out, compare the action of the faulty note with its = neighbor's, and diagnose and fix the problem. I am not sure what supplies and parts = I should bring along in order to repair the note. There could be dozens = of reasons why the note doesn't work, involving any of dozens of parts. Maybe = there will be a broken part that cannot be repaired, and a new one has to be = ordered (if it is even possible to get replacement parts for this brand of piano = or something close), so the problem couldn't be fixed there and then. = Please could you advise me how I should deal with this problem so that I can keep the customer satisfied and happy? Thank you very much. </div> <div>   </div> <div> Robert = Finley </div> </div> </body> </html>