<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; = charset=iso-8859-1"> <META content="MSHTML 5.50.4522.1800" name=GENERATOR></HEAD> <BODY bgColor=#ffffff> <DIV>I don't mean to open a can of dead worms, but could you expound a = little on your system of calling people for tunings. This sounds like such an = intrusion to me - that is why I don't do it. But if folks actually tell you they like = it, well, I guess they must like it! And it sure seems to work for = you!</DIV> <DIV> </DIV> <DIV>Could you give an example script of what you would say to Mrs. Typicalpianoclient at the first (or whenever) appointment? Then what do = you say when you call. Maybe I'm overly concerned about intruding on their = lives. I HATE telemarketers. And I know you are not in that role at all, because they = have requested the call. But somehow I still kinda feel that way. Please tell = me what conversations you go through to set this up.</DIV> <DIV> </DIV> <DIV>Thanks big time.</DIV> <DIV> </DIV> <DIV>Oh, and speaking of worm..........I gotta wake my son up, put the = canoe on top of the car, buy a dozen worms.....because we have a date with momma = and daddy bass, crappie, and bluegill!!! (I'll let you know if we have a super-yummy dinner, or if it's Ragu!)</DIV> <DIV> </DIV> <DIV>Terry Farrell <SPAN = id=__#Ath#SignaturePos__></SPAN> </DIV> <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; = BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: = black"><B>From:</B> <A title=cedel@supernet.com href="mailto:cedel@supernet.com">Clyde = Hollinger</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A = title=pianotech@ptg.org href="mailto:pianotech@ptg.org">pianotech@ptg.org</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Friday, November 16, 2001 = 10:16 PM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> Re: Charging = overtime</DIV> <DIV><BR></DIV>Terry, <P>We discussed this here some time ago, and yes, some urged me to = raise my fees.  Someone even suggested doubling them. <P>I do raise my fees each year, and I am competitive with others = techs in the area.  In my opinion the reason I have plenty of work is that I = have good people skills, I do good (though probably not top level) work, I can = be trusted, and I can be depended on to call my clients when the next = tuning is due, an item for which I get more positive feedback than anything = else. <P>I cannot see myself charging more than the competition because I do = not think my technical skills are significantly better.  Due to = reading the <I>Journal</I>, attending two conventions each year, and this list, I = know a lot more than I apply.  Thanks for your interest. <P>Regards, <BR>Clyde <P>Farrell wrote: <BLOCKQUOTE TYPE="CITE"> <STYLE></STYLE> I'm just curious Clyde. If you are booked up until March and still = have folks calling wanting to get squeezed in, is it time to raise your = standard tuning service call fee??? I should think these are conditions where = that question becomes quite = germane.</BLOCKQUOTE></BLOCKQUOTE></BODY></HTML>