<HTML>In a message dated 1/13/02 5:26:48 PM !!!First Boot!!!, drjazzca@yahoo.ca writes: <BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">I've rebuilt enough grands, and had enough success to know this feels different, I suspect when I test one shank with a new roller I will become happier. Ask away, or fire away, flamesuit ready in case. I am going to fix this....thinking.                                                  Dave Renaud </BLOCKQUOTE> Dave You say the customer is reluctant to replace parts, but from what you tell us, it appears that someone has replace at least the knuckles and the hammers. I think with the problems you describe a new set of shanks might be the easiest and most proficient way of solving the touch weight problem. Perhaps if you replace a few shanks in the middle of the piano, and let the customer play those, he will feel the difference. If you can convince him that replacing al of them will not only be cheaper, but give him a more consistent action, he'll go for it. Wim </HTML>