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<DIV><FONT face=Arial size=2>
<DIV><FONT face=Arial size=2>Well, I went back out there this =
weekend because
the son had a performance coming up and couldn't practice. This time it =
was 6
very slow jacks and the only thing that helped was pulling the pins and =
running
a Mannino burnisher through the bushings. The pin plating looked fine =
under a
magnifier. Also, almost all of the hammer flanges are slow again to the =
point
that I had to do the same with a few of the worst offenders, and these =
had
Protek treatments a number of times previously, I wasn't about to do all =
of them
until someone agrees to pay but I felt better about doing the right =
thing for
the customer.</FONT></DIV>
<DIV><FONT face=Arial size=2> No one was home at Samick when I =
called.
Talked to the salesman again and he informed me that Samick has nothing =
to do
with it, when Altenburg puts their name on it they assume the warranty
supposedly. He told me that when they send in their "special techs" they =
sometimes will lay a heater bar on the action for a few days then sell =
and
install a Dampp-Chaser system and that takes care of the problem.... and =
I
thought<STRONG><U> I</U></STRONG> was a special Tech! So it was clear to =
me that
I would not be called to go back there again and I'm not likely to be =
paid, that
I can deal with but I'm concerned about what is really going on with =
this
action. Does any of this make sense???</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Thanks!</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Mike</FONT></DIV>
<BLOCKQUOTE dir=ltr
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: =
black"><B>From:</B>
<A title=nicho@cybermesa.com =
href="mailto:nicho@cybermesa.com">Nichols</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A =
title=mjmccoyrpt@earthlink.net
href="mailto:mjmccoyrpt@earthlink.net">Mike McCoy</A> ; <A
title=pianotech@ptg.org =
href="mailto:pianotech@ptg.org">Pianotech</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Friday, January 03, 2003 =
9:03
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: Altenburg/Samick =
Grand
action problems</DIV>
<DIV><BR></DIV>Mike,<BR> There is a temporary =
deadlock, for
sure, but one of the things you need to watch for is the mistaken =
assumption
about who is responsible for the warranty. There are as many different =
"dealer
agreements" between suppliers and dealers as there are brand names. =
Maybe
more. <BR><BR> Give an estimate, or not, of the cost of =
repairing
defects, and advise the customer to seek satisfaction from the dealer. =
The
customer may need to get legal or semi-legal assistance. State =
attorney
general down to local Chamber, BBB, or Arbitration board. Don't do any =
more
work without a solid assurance of payment.<BR><BR>Just my =
2¢<BR><BR>Guy
Nichols, RPT<BR><BR>At 04:16 PM 1/3/2003 -0500, you wrote:<BR>
<BLOCKQUOTE class=cite cite="" type="cite"><FONT face=arial =
size=2>Hi
List,</FONT><BR> <BR><FONT face=arial size=2> Subject: =
3 yr old
Otto Altenburg grand made by Samick. Cust has been complaining of =
"sticking
keys" and keys "not bouncing" since new. I am the 3rd tech involved. =
Previous techs have done the Proteck thing without having found =
anything
specific wrong and have been trying to sell a Dampp-Chaser, so I'm =
told by
the cust and dealer. The player is a 13 yr old boy who plays VERY
well.</FONT><BR><FONT face=arial size=2> I did find VERY =
sluggish
hammer and extremely sluggish wippen flanges to the point that most =
had to
be re-pinned and a few wip flanges had severe wood binding. Temp was =
71deg
and humidity was 42%. I charged the dealer for the work. =
</FONT><BR><FONT
face=arial size=2> Two weeks pass and she called me again =
stating it is
a single key "not bouncing", I asked her to have her son mark the =
offending
key, which he did and it was failing when I arrived. The problem was =
a
severely tight jack/flange.. it was taking 1-3 minutes for the jack =
to get
back under the knuckle, again, pinning was not the issue but a wood =
binding
problem. All was well. I didn't charge anyone this trip. Temp 70deg, =
humidity 43%.</FONT><BR><FONT face=arial size=2> Today she =
called back
again, 3 weeks later, with the same issue, different keys. The =
dealer made
it clear to me last time they would not put any more money into this =
piano
so I told the cust I would be happy to fix the offenders or take the =
action
home but I would have to charge for it this time. She told me it had =
a
lifetime warranty and the dealer would have to pay
me.</FONT><BR> <BR><FONT face=arial size=2> So... as I =
se it, this
is a piano that was not right from day one and the action or the =
piano
should be replaced or at least the dealer needs to pay whatever it =
takes to
make it right but they don't want to do that.</FONT><BR><FONT =
face=arial
size=2> Is this a common Samick problem? I know you get what =
you pay
for but she paid for a working piano and it
doesn't.</FONT><BR> <BR><FONT face=arial size=2>Thanks
folks!</FONT><BR> <BR><FONT face=arial
size=2>Mike</FONT><BR> <BR><FONT face=arial size=2>Mike =
McCoy
RPT<BR>Chapters 170 & 190 PTG<BR>Langhorne, Pa<BR><A
=
href="mailto:mjmccoyrpt@earthlink.net">mailto:mjmccoyrpt@earthlink.net<=
/A></FONT></BLOCKQUOTE></BLOCKQUOTE></FONT></DIV>
<DIV><FONT face=Arial size=2>Mike McCoy RPT<BR>Chapters 170 & =
190
PTG<BR>Langhorne, Pa<BR><A
href="mailto:mjmccoyrpt@earthlink.net">mailto:mjmccoyrpt@earthlink.net<=
/A></FONT></DIV></BODY></HTML>