<HTML><HEAD> <META content="MSHTML 6.00.2800.1106" name=GENERATOR></HEAD> <BODY> <DIV>-----Original Message-----<BR>From: richard ucci <RICHARD.UCCI@ATT.NET><BR>Sent: Sep 23, 2003 3:10 PM<BR>To: pianotech@ptg.org<BR>Subject: pearl river damper tray<BR><BR><XHTML><XHEAD><XMETA content="text/html; charset=iso-8859-1" http-equiv="Content-Type"><XMETA name="GENERATOR" content="MSHTML 5.50.4807.2300"> <STYLE></STYLE> <XBODY bgColor="#ffffff"> <DIV><FONT face=Arial size=2>Hi guys, I have a customer with an entry level Pearl River Grand. </FONT></DIV> <DIV><FONT face=Arial size=2>A month ago I went to tune the piano and found the damper lift tray disconnected on the right hand side. The pin had walked out.</FONT></DIV> <DIV><FONT face=Arial size=2>I reinserted the pin and put some gaffers tape over the hole and all seemed well.</FONT></DIV> <DIV><FONT face=Arial size=2>Just got the call... same thing again. </FONT></DIV> <DIV><FONT face=Arial size=2>Any suggestions on a more permanent fix? The piano is still under warranty I'm sure.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>thanks,</FONT></DIV> <DIV><FONT face=Arial size=2>Rick Ucci/Ucci Piano</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Call me next week at 800 435 5086 ext 111 and I'll be glad to help you out as I've run into this before.</FONT></DIV></DIV></BODY></HTML><PRE> Mark Wisner National Service Manager Pearl River Piano Group America 800 435 5086 ext 111</PRE>