<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; = charset=iso-8859-1"> <META content="MSHTML 6.00.2800.1141" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV><FONT face=Arial>No, Alan, it varies with the DEALER. = </FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial size=2>    Kevin E. = Ramsey</FONT></DIV> <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; = BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV><FONT face=Arial>The question I asked was how to deal with = this person who bought the piano ... very delicate politics to secure an = ongoing account, not bad-mouth the local good-old-boy store owner, etc. Also, = my question was triggered by the fact that I've never done prep work. I = don't know what is normally done, what needs doing, and that sort of thing. = Also, I'm sure it varies with the manufacturer.</FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>Regards,</FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>Alan</FONT></DIV></BLOCKQUOTE></BODY></HTML>