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Well, well! Willis is a member of our chapter and I keep learning
new things about him!
<p>Regards, Clyde
<blockquote TYPE=CITE><font face="Arial"><font color="#000000"><font size=-1>Willis
Snyder has a good solution for this. He invites the client to his</font></font></font>
<br><font face="Arial"><font color="#000000"><font size=-1>shop to discuss
the remanufacturing of the piano. When the issue of the</font></font></font>
<br><font face="Arial"><font color="#000000"><font size=-1>soundboard comes
up, he invites the customer to have a couple of steins of</font></font></font>
<br><font face="Arial"><font color="#000000"><font size=-1>the German beer
he keeps in the cooler. Once those are consumed, the</font></font></font>
<br><font face="Arial"><font color="#000000"><font size=-1>customer inevitably
sees things from Willis' point of view.</font></font></font>
<p><font face="Arial"><font color="#000000"><font size=-1>But to be realistic
about it, you only need to reassure the customer that the</font></font></font>
<br><font face="Arial"><font color="#000000"><font size=-1>new board will
be constructed in the same manner and of the same kind of</font></font></font>
<br><font face="Arial"><font color="#000000"><font size=-1>select wood
that the Steinway factory used originally. It's an issue that is</font></font></font>
<br><font face="Arial"><font color="#000000"><font size=-1>best dealt with
over a long consultation and not with a one liner.</font></font></font>
<p><font face="Arial"><font color="#000000"><font size=-1>Bill Bremmer
RPT</font></font></font>
<br><font face="Arial"><font color="#000000"><font size=-1>Madison, Wisconsin</font></font></font></blockquote>
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