<HTML><FONT FACE=arial,helvetica><FONT COLOR="#000040" SIZE=2 FAMILY="SANSSERIF" FACE="Verdana" LANG="0"><I>In a message dated 6/20/2002 10:32:10 AM Pacific Standard Time, sckline@attbi.com writes:<BR>
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<BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">Subj:<B>Re: Fraudulent keytop replacement service </B><BR>
Date:6/20/2002 10:32:10 AM Pacific Standard Time<BR>
From:<A HREF="mailto:sckline@attbi.com">sckline@attbi.com</A></FONT><FONT COLOR="#000040" style="BACKGROUND-COLOR: #ffffff" SIZE=2 FAMILY="SANSSERIF" FACE="Arial" LANG="0"><BR>
Reply-to:<A HREF="mailto:pianotech@ptg.org">pianotech@ptg.org</A></FONT><FONT COLOR="#000040" style="BACKGROUND-COLOR: #ffffff" SIZE=2 FAMILY="SANSSERIF" FACE="Arial" LANG="0"><BR>
To:<A HREF="mailto:pianotech@ptg.org">pianotech@ptg.org</A></FONT><FONT COLOR="#000040" style="BACKGROUND-COLOR: #ffffff" SIZE=2 FAMILY="SANSSERIF" FACE="Arial" LANG="0"><BR>
<I>Sent from the Internet </I><BR>
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Dear Susan</FONT><FONT COLOR="#000040" style="BACKGROUND-COLOR: #ffffff" SIZE=2 FAMILY="SANSSERIF" FACE="Arial" LANG="0"></BLOCKQUOTE><BR>
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</FONT><FONT COLOR="#000040" style="BACKGROUND-COLOR: #ffffff" SIZE=2 FAMILY="SANSSERIF" FACE="Verdana" LANG="0"><I> Thank you for your kind words of support. <BR>
The gentleman conceded to having a great deal of difficulty with the repair of the keys and is issuing a refund and has offered to pay for someone else to repair the damage. So all is well I think. we'll all get to the point of hanging up someday won't we<BR>
Feeling a tiny bit small <BR>
Best --Dale Erwin</FONT><FONT COLOR="#000040" style="BACKGROUND-COLOR: #ffffff" SIZE=2 FAMILY="SANSSERIF" FACE="Arial" LANG="0"></I><BR>
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<BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px"><BR>
Hi, Dale<BR>
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Glad that you are feeling cool and composed ... but mauling keysticks by <BR>
oversanding the sides does warrant a lot of ire, IMHO.<BR>
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Hope that the situation resolves well, by the workman changing his ways (or <BR>
giving up taking in sets of keys to maul.)<BR>
<BR>
Susan<BR>
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At 10:39 AM 6/20/2002 -0400, you wrote:<BR>
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