<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=iso-8859-1"> <META content="MSHTML 6.00.2800.1226" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV><FONT face=Arial color=#0000ff size=2><SPAN class=000380105-03112003>Barbara,</SPAN></FONT></DIV> <DIV><FONT face=Arial color=#0000ff size=2><SPAN class=000380105-03112003></SPAN></FONT> </DIV> <DIV><FONT face=Arial color=#0000ff size=2><SPAN class=000380105-03112003>I once was let in the wrong house by the cleaning lady. I thought the piano wasn't to badly out of tune only to find out when the owner appeared asking me why I was there and telling me that the piano had been tuned 2 weeks ago by another tuner... (this was on a university campus with no adress and my customer name was Detson and this lady's name was Dutton). This was more than embarassing. Fortunately, this lady has become a very faitfull customer for about 20 years now.</SPAN></FONT></DIV> <DIV><FONT face=Arial color=#0000ff size=2><SPAN class=000380105-03112003></SPAN></FONT> </DIV> <DIV><FONT face=Arial color=#0000ff size=2><SPAN class=000380105-03112003>Marcel Carey, RPT</SPAN></FONT></DIV> <DIV><FONT face=Arial color=#0000ff size=2><SPAN class=000380105-03112003>Sherbrooke, QC</SPAN></FONT></DIV> <BLOCKQUOTE dir=ltr style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #0000ff 2px solid; MARGIN-RIGHT: 0px"> <DIV class=OutlookMessageHeader dir=ltr align=left><FONT face=Tahoma size=2>-----Original Message-----<BR><B>From:</B> pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org]<B>On Behalf Of </B>Barbara Richmond<BR><B>Sent:</B> 2 novembre, 2003 19:56<BR><B>To:</B> Pianotech<BR><B>Subject:</B> Re: Irate Customer<BR><BR></FONT></DIV> <DIV><FONT face=Arial size=2>Terry,</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial><FONT size=2>You tuned for a private customer today, Sunday?  Like wow, man.<SPAN class=000380105-03112003><FONT color=#0000ff> <snip> </FONT></SPAN></FONT></FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>  I won't go into details here......but my first clue that I was in the wrong place was that there was no piano!    :-)  </FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Another embarrassing moment (oh, that would be lesson learned) in the life of...</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Barbara Richmond, RPT</FONT></DIV> <DIV><FONT face=Arial size=2>what address was that?</FONT></DIV> <DIV><FONT face=Arial size=2>somewhere near Peoria, IL</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV></BLOCKQUOTE></BODY></HTML>