<HTML><BODY STYLE="font:10pt verdana; border:none;"><DIV>Hey Clyde</DIV=
> <DIV> </DIV> <DIV> I like it when piano techs. talk go=
od business sense. It shows the value of our time and personal life =
and rejects the notion that we are some kind of willing charitable =
organization!! </DIV> <DIV> </DIV> <DIV> Dale</DIV>=
<DIV> </DIV> <BLOCKQUOTE style="PADDING-RIGHT: 0px; PADDING-LEFT:=
5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px=
"> <DIV style="FONT: 10pt Arial">----- Original Message -----</DIV> <DI=
V style="BACKGROUND: #e4e4e4; FONT: 10pt Arial; COLOR: black"><B>From:<=
/B> Clyde Hollinger</DIV> <DIV style="FONT: 10pt Arial"><B>Sent:</B> Th=
ursday, November 15, 2001 4:17 AM</DIV> <DIV style="FONT: 10pt Arial"><=
B>To:</B> pianotech@ptg.org</DIV> <DIV style="FONT: 10pt Arial"><B>Subj=
ect:</B> Charging overtime</DIV> <DIV> </DIV>OK, I'll let you know w=
hat's been going through my mind these last several<BR>days. Suppos=
e all local piano technicians have all the work they need for the<BR>next=
several months, and a new client calls and needs a tuning done within tw=
o<BR>weeks. All technicians say they can't do it because they are f=
ully booked.<BR>What is that client to do? I have not checked with =
other local technicians to<BR>see how busy they are, but I am taking new =
client orders for next March.<BR><BR>I think if a new client were willing=
to pay more (an "overtime" rate so to<BR>speak), then I would just take =
personal time and go do the job. I did suggest<BR>this to one perso=
n recently, and I actually charged on this basis once, when I<BR>was call=
ed on a Friday night to tune a piano before a Saturday wedding. The=
<BR>clients were grateful they could find someone who would do the job on=
short<BR>order even at a higher cost. I charged 50% more than my n=
ormal rate.<BR><BR>Thoughts? Do any of you do this?<BR><BR>Regards,=
<BR>Clyde<BR><BR>Farrell wrote:<BR><BR>> I've had the same thought in =
the past. I think that when I am too busy with<BR>> service appointmen=
ts, I will raise my price quite a bit for first-time<BR>> appointments=
, but then discount those that repeat at least once a year. But<BR>> n=
ot until I am too busy. I'm sure such a policy will scare away some of<BR=
>> those first-timers. I think it is a great idea.<BR><BR><BR><BR></BL=
OCKQUOTE></BODY></HTML>