<HTML>In a message dated 5/26/02 1:40:27 PM !!!First Boot!!!, PNHISTIC1@AOL.COM writes: <BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">I'm sure many of you have faced or still contend with this issue.  How do we, as techs, tell the customer that the piano needs more frequent and more thorough service without heaping the blame on dealers? </BLOCKQUOTE> David You don't have to blame the dealers. Just tell the customer what you recommend for service. If you want, get some of the PTG brochures describing tuning. If they have it, get the "care and feeding" brochure that comes with the piano, and show them what the manufacturer recommends. The customer, when given the correct information, will make up his/her own mind about the dealer. Wim </HTML>