<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; = charset=iso-8859-1"> <META content="MSHTML 5.50.4134.100" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV><FONT face=Arial size=2> <DIV><FONT face=Arial size=2>Is the weak pinblock problem still a common occurrence in new Samick-made pianos?  There was a time = a few years ago when Samick quickly sent oversized pins to any dealer = reporting loose tuning pins on one of their fine pianos.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV>Hi = Everyone!</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Recently I had that enlightening = experience of tuning a brand new Kohler & Campbell KIG-47 that had a pinblock = so weak that it was difficult to set the pins.  Sorry, I didn't take any = readings this time around, as I didn't want to alarm the customers until I've had = a chance to talk with the dealer and possibly the manufacturer.  (The = customers were intrigued by the tuning process and watched over my = shoulder the whole time.)  My guess is that the torque readings would have been = about 20 in/lbs or less, right on the edge of not holding at = all.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>[Now for a little steam discharge = ...]  This piano was from a theoretically reputable dealer.  The dealer = promises that all pianos are pre-tuned before delivery.  So why wasn't the loose = pin problem reported to the dealer ... and/or why didn't the dealer do = anything to correct the situation before delivery?  Yes, the dealer received a = written report from me about the condition of this piano with the bill ... and I = hope they are sufficiently embarrassed about the problems being found after the delivery.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Has anyone dealt with Samick on = warranty issues lately?  Is there anyone there known to be responsive to the = concerns of the field technicians?  I've not had any luck with them since Dean = Garten left.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Z! Reinhardt  RPT<BR>Ann = Arbor  MI<BR><A href="mailto:diskladame@provide.net">diskladame@provide.net</A></FONT><= /DIV></BODY></HTML>