<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; = charset=iso-8859-1"> <META content="MSHTML 5.50.4522.1800" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bottomMargin=0 bgColor=#ffffff leftMargin=3 topMargin=0 = rightMargin=3> <DIV>Hi Mark,</DIV> <DIV> </DIV> <DIV>Have come accross this problem before. You can't do anything about different marketing policies for different stores but you can fix the = piano so that the customer is happy.</DIV> <DIV>Check the piano out yourself, it may have a fault that is covered = by warranty.</DIV> <DIV>Is the stores tuner a tech or just a tuner ?</DIV> <DIV>Young Chang (though not my favorite piano) can be a very nice piano = if worked on by a good tech.</DIV> <DIV>Once again, how good is the tech ? If he could not fix the problem = in three visits then maybe you should advise the store that their tech does not = know what he is doing and this is causing problems with their policies.</DIV> <DIV>The stare may thank you and give the job to you to solve.</DIV> <DIV> </DIV> <DIV>Regards</DIV> <DIV> </DIV> <DIV>Tony Caught</DIV> <DIV> </DIV> <DIV>----- Original Message ----- </DIV> <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; = BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: = black"><B>From:</B> <A title=bases-loaded@juno.com href="mailto:bases-loaded@juno.com">bases-loaded@juno.com</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A = title=pianotech@ptg.org href="mailto:pianotech@ptg.org">pianotech@ptg.org</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Saturday, March 09, 2002 = 8:05 PM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> Retailers - is there a = remedy?</DIV> <DIV><BR></DIV> <DIV>Greetings -</DIV> <DIV> </DIV> <DIV>My question is this:  Is nine days of discontented ownership = of a brand new piano, with 3 service calls that have not remedied the = problems, sufficient criteria to get one's money back?  <EM>Details = follow</EM>.... </DIV> <DIV> </DIV> <DIV>A piano teacher I have serviced the last few years has = needed a better piano for years, but was unable to afford one.</DIV> <DIV> </DIV> <DIV>Parents to the rescue... they surprised her by going to one of = the big retail establishments here and picking one out for her (uh-oh).  = They picked a 5'2" maraschino cherry red Young Chang that has now been in = the teacher's home for 9 days and she HATES it.  She has had the = store's technician out 3 times on rather significant action problems that = don't seem to get remedied.  (I have not seen the piano).</DIV> <DIV> </DIV> <DIV>She has expressed her dissatisfaction with the store and would = like to return it and get the $10K back and pick out her own piano anywhere = she pleases, but the store tells her once it leaves the store the only = option open to her is to trade it into them on an upgrade.  Since she has no = money to add, and doesn't like any of the instruments there in that price = range, she feels doomed to accept the instrument she now has.</DIV> <DIV> </DIV> <DIV>Any input on this dilemma in regards to standard industry retail practices would be appreciated.</DIV> <DIV> </DIV> <DIV>Mark Potter</DIV> <DIV><A = href="mailto:bases-loaded@juno.com">bases-loaded@juno.com</A></DIV> <DIV> </DIV> <DIV> </DIV></BLOCKQUOTE></BODY></HTML>