<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; = charset=iso-8859-1"> <META content="MSHTML 5.50.4913.1100" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV><FONT face=Arial size=2>    Being "up = front" is the only way to be. I pays to be honest, not blunt, but honesty is indeed the BEST policy. I always knew that Ron would be that way, and = Terry too. </FONT></DIV> <DIV><FONT face=Arial size=2>    I'm too honest for = my own good, but I don't care. If I have to feel bad about myself to get ahead, = I'd rather give up the fight entirely.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <BLOCKQUOTE style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; = BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial"> </DIV> <DIV>>Now how do you tell a church pastor client type that his = "completely <BR>>rebuilt" piano needs to be rebuilt - if he wants it to sound = like a piano? <BR>>He mentioned that a local "top technician" had done the = work and that the <BR>>church paid "quite a bit" for the work.<BR>><BR>>Thanks<BR>><BR>>Terry Farrell<BR>  = <BR>You tell him just that way. Ask to see the invoice for the work done. = He<BR>may have very well gotten precisely what he paid for and was = promised,<BR>didn't hear what he was told, and presumed too much - or he was lied to and<BR>ripped. In either case, he needs to know where he stands. = Gently, but<BR>leaving no doubt.<BR> <BR>Ron = N</DIV></BLOCKQUOTE></BODY></HTML>