<HTML>In a message = dated 9/20/04 10:40:07 AM Pacific Daylight Time, draine@comcast.net writes: <BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-= LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">On Sep 19, 2004, at 10:57 P= M, Piannaman@aol.com wrote: > Avery, > > Uhhh...I don't give the tunings away, the dealer does.  I get = paid, > but not enough to merit extra work.   I would suggest talking to the dealer about the fact that you have been doing more work than he's ben paying for, and you would like to get compensated for it by him. After all, these are problems which probably existed when the piano was delivered (excess friction in keys, excess lost motion, rubbing hammers), not caused by "normal usage" by the customer. Does the dealer want good word of mouth from pleased customers or not? Try to convey this to him in a straightforward manner. Some technicians develop very positive relationships with dealers. Others don't. I got out of dealer work as soon as I could. As for the occasions when I have done some "dealer warranty work" -- well I've got a bounced check from said dealer on my desk right now. Warranty work for manufacturers has, in my experience, been a much more positive experience. Patrick Draine </BLOCKQUOTE> Patrick, I am more frustrated with customers than I am with the dealers.  I = usually charge the dealer something if my appointment goes into overtime, bu= t I always give them a good deal.  I have good relationships with them,= and it has paid off.  Lack of customer loyalty is my gripe here. &nbsp= ;MOst of the people who do the "free" tunings here do little more than that,= and often don't even do a necessary pitch adjustment.  I have always t= ried to make sure the customer is well taken care of, and as Mr. Bullock sai= d, it is usually not recognized. Thanks for the input, Dave S.</HTML>