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<DIV><FONT face=Arial size=2>Hello Sarah (and List)</FONT></DIV>
<DIV><FONT face=Arial size=2>I agree with your ultimate para. This =
is the way I
work. One thing I do not understand though.... Where in the world is =
this hyper
-beaurocratic suggestion getting us? Will we get more work this way? Is =
this a
real-time useful project for real-time useful piano tech/tuners? =
Or... is
this just another way of spending time? Will it get me more =
bread-and-butter?
More street cred? etc.etc.etc. (quote The King and I) :-)</FONT></DIV>
<DIV><FONT face=Arial size=2>I have just got home from a day of
tuning/repair/adjust 14 school pianos. Back tomorrow for the rest. =
That's what
<EM>I</EM> like ... the carte-blanc to simply get on with the job to the =
best of
my ability secure in the knowledge the pupils will get a good start next =
term.</FONT></DIV>
<DIV><FONT face=Arial size=2>Regards from a windy, sunny Sussex
Village</FONT></DIV>
<DIV><FONT face=Arial size=2>Michael G.(UK)</FONT></DIV>
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style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
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<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: =
black"><B>From:</B>
<A title=sarah@graphic-fusion.com =
href="mailto:sarah@graphic-fusion.com">Sarah
Fox</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A =
title=pianotech@ptg.org
href="mailto:pianotech@ptg.org">Pianotech</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Thursday, April 07, 2005 =
4:40
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: Just an =
idea...</DIV>
<DIV><BR></DIV>
<DIV><FONT face=Arial size=2>Hi all,</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT id=role_document face=Verdana color=#000000 =
size=3><FONT face=Arial
size=2>Perhaps you could take a lesson from the scientific =
community.
Scientists are busy people. They like to keep abreast of =
what is
going on in research in their larger field, but they often don't want =
to know
the blow-by-blow details. On the other hand, they are intensely
interested in EVERY detail of research taking place within their
micro-specialty. Scientific papers are uniformly structured with =
an
abstract up front, a conclusions section at the end, and the meat of =
the study
inbetween. This format accommodates everyone who picks up the
paper. Scientists who have only a cursory interest in a study =
will read
the abstract or conclusions first. If that section piques =
their
interest, then they'll usually read the other section next. =
If the
study looks germain to their research interests, they'll then launch =
into the
paper with attention to detail.</FONT></FONT></DIV>
<DIV><FONT face=Verdana color=#000000 size=3><FONT face=Arial
size=2></FONT></FONT> </DIV>
<DIV><FONT face=Verdana color=#000000 size=3><FONT face=Arial
size=2>Informational pamphlets can be effectively structured the =
same
way. Have some easily identified summary section with bullet =
points,
probalby in large, bold print. Have each bullet point lead to an =
easily
identified paragraph/section pertaining to that point. In this =
way, the
customer can extract however much or little info he/she
wants.</FONT></FONT></DIV>
<DIV><FONT face=Verdana color=#000000 size=3><FONT face=Arial
size=2></FONT></FONT> </DIV>
<DIV><FONT face=Verdana color=#000000 size=3><FONT face=Arial =
size=2>When
talking with a customer, perhaps y'all can simply ask the customer how =
much
detail they want. That is, "Do you want the long story =
or the
short story?" Perhaps the same approach can be taken to feel out =
the
direction you should take with the entire service call. After =
you've
made a broad, general assessment of the piano, perhaps you could ask, =
"What
are your objectives today? Do you want me just to do the minimum =
work to
tune the piano and then go, so that you can move on with your other
appointments? Do you want me to do the extra work to tune =
this
piano to concert pitch, so that it is in tune with other =
instruments?
Would you like to to discuss other ways I can improve =
the performance of
your piano? Would you like to discuss installation of a device =
that
would help preserve and maintain your piano?" If you were =
dealing
with *me*, I would be very appreciative that you offered me options =
and that
you didn't pressure me one way or the other -- that you just accepted =
my
answer, without protest, and did the work that I asked of you. =
But
that's just me, and I do admit that I'm not an ordinary person.
<shrug></FONT></FONT></DIV>
<DIV><FONT face=Arial color=#000000 size=2></FONT> </DIV>
<DIV><FONT face=Verdana color=#000000 size=3><FONT face=Arial
size=2>Peace,</FONT></FONT></DIV>
<DIV><FONT face=Verdana color=#000000 size=3><FONT face=Arial
size=2>Sarah</FONT></FONT></DIV>
<DIV><FONT face=Verdana color=#000000
size=3> </DIV></BLOCKQUOTE></FONT></BODY></HTML>