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<DIV><FONT face=Arial size=2> Bill, although you =
make some
good points on your comments about building relationships, if you =
remember;
Terry's customer was charged way too much for a 1985 C3 Yamaha. She =
could have
bought a new one for $19K, if she would have shopped around, or played =
hard to
get with the salesman. New ones don't go for $38K now, much less in =
1985. This
is really a question of ethics on the dealers part, and really, doesn't =
seem
like a dealer that I would recommend. </FONT></DIV>
<DIV><FONT face=Arial size=2> On the day that I =
have to get in
bed with a dealer who plays these kind of games, or go out of business, =
I'll
leave the profession. </FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<BLOCKQUOTE
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: =
black"><B>From:</B>
<A title=Billbrpt@AOL.COM =
href="mailto:Billbrpt@AOL.COM">Billbrpt@AOL.COM</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A =
title=pianotech@ptg.org
href="mailto:pianotech@ptg.org">pianotech@ptg.org</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Thursday, October 11, =
2001 11:42
AM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: Piano Fiasco</DIV>
<DIV><BR></DIV><FONT face=arial,helvetica><FONT size=2>In a =
message dated
10/11/01 1:19:19 PM Central Daylight Time, <A
href="mailto:mfarrel2@tampabay.rr.com">mfarrel2@tampabay.rr.com</A> =
(Farrell)
writes: <BR><BR><BR>
<BLOCKQUOTE
style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #0000ff 2px =
solid; MARGIN-RIGHT: 0px"
TYPE="CITE">There are a few people in this business that are just =
plain
garbage. I <BR>really have quite a few more colorful words at the =
tip of my
tongue, but <BR>I'll leave it at that. <BR></BLOCKQUOTE></FONT><FONT =
lang=0
face=Arial color=#000000 size=3 =
FAMILY="SANSSERIF"><BR><BR>Terry, <BR><BR>It
seems to me that you often get way too caught up in things that are =
really
none of your business and by doing so, you can really get into trouble =
or at
least harm your own business. Not too long ago you were very =
concerned
about what to do about a rebuilding job that you thought was very =
poor.
While you may have been entirely correct about your assessment, =
getting
involved with it could have been a very bad mistake. <BR><BR>Now this. =
Giving a free, off the cuff value to any piano should not be =
done.
Your figure for what you think a new C3 would go for seems =
pretty low,
so your statements may have been misinformation. In that case, you =
would be
the one guilty of bad business practices, not the dealer. If you =
had
answered the question about what you *thought* the piano was worth =
with, "I'm
not sure without doing a little research" and followed by offering to =
do a
professional (for a fee) appraisal, she probably would have dropped =
the matter
then and there. <BR><BR>If she volunteered the amount she paid and you =
thought
it may be excessive, avoiding the issue with remarks about how nice of =
a piano
it is would have been a much better thing to say. Instead, you =
have a
very upset customer and your *opinion* may get back to that dealer.
You'll have nothing to gain for your trouble but trouble itself. =
<BR><BR></FONT><FONT lang=0 face=Arial color=#000000 size=2
FAMILY="SANSSERIF">Bill Bremmer RPT <BR>Madison, Wisconsin</FONT>
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