<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META content="text/html; charset=iso-8859-1" = http-equiv=Content-Type> <META content="MSHTML 5.00.2919.6307" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV><FONT size=2>Er, uh, I might not have phrased the question = properly; as a matter of fact, the customer HAS asked me to be involved. This is a = rather unique situation, as the "other guy" is coming from about 100 miles = away. Should the customer have to keep this PSO, I'll in all likelihood be the one = who has to service it in future years.Whether or not getting involved at this point = is part of my job description, I disagree. I'm self employed. My job description = is what I say it is, and when an alledged dealer is trying to pull a fast one, = I'll step up to the plate for the customer. Personally, I believe that it = is our responsibility (to a point) to defend the uninformed customer against = consumer fraud. 99% of my new business is as a result of word-of-mouth referrals = because to some degree my customer base has come to trust me to do a good = job and be honest with them. I can't change that tactic after this many years of = success. This is akin (in my opinion) to buying a new car with a leaky = radiator and the dealer offers to put a can of "Stop Leak" in the system and send = you on your way....</FONT></DIV> <DIV> </DIV> <DIV><FONT size=2>At any rate, the question was:  Does anyone on = this list see doping a new instrument as an appropriate repair for a NEW piano = that will not hold a tune?  Thanks</FONT></DIV> <DIV> </DIV> <DIV><FONT size=2>Roy Ulrich</FONT></DIV> <BLOCKQUOTE style="BORDER-LEFT: #000000 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: = 0px; PADDING-LEFT: 5px; PADDING-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: = black"><B>From:</B> <A href="mailto:Wimblees@AOL.COM" = title=Wimblees@AOL.COM>Wimblees@AOL.COM</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A = href="mailto:pianotech@ptg.org" title=pianotech@ptg.org>pianotech@ptg.org</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Wednesday, June 05, 2002 = 5:42 PM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> Re: Belarus</DIV> <DIV><BR></DIV><FONT face=arial,helvetica><FONT size=2>In a = message dated 6/5/02 5:21:01 PM Central Daylight Time, <A href="mailto:ulrich@rangenet.com">ulrich@rangenet.com</A> writes: = <BR><BR><BR> <BLOCKQUOTE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT: 5px; = MARGIN-RIGHT: 0px; PADDING-LEFT: 5px" TYPE="CITE">I've been tuning and restoring for 17 years and never = had a situation like this come up. Your thoughts will in all probability = be greatly appreciated. Thanks in advance!</FONT><FONT color=#000000 = face=Arial lang=0 size=3 FAMILY="SANSSERIF"> <BR><BR></FONT><FONT = color=#000000 face=Arial lang=0 size=2 FAMILY="SANSSERIF">Roy = Ulrich</FONT><FONT color=#000000 face=Arial lang=0 size=3 FAMILY="SANSSERIF"> = <BR><XMP></XMP></FONT><FONT color=#0f0f0f face=Arial lang=0 = size=2 FAMILY="SANSSERIF"><BR><BR></BLOCKQUOTE></FONT><FONT = color=#0f0f0f face=Arial lang=0 size=3 FAMILY="SANSSERIF"><BR>Roy. <BR><BR>This may seem = harsh, but your job is to tune pianos, not to negotiate conflicts between = customers and dealers. Unless the customer asks you to intervene on her behalf, (and = pays you to do it), I would suggest you stay away from any dealings between = the customer and the dealer. Let the dealer send someone else to "fix" the = problem. If the customer is satisfied with the results, that is her = "problem." If she is still dissatisfied, it is her responsibility to do something = else about it. <BR><BR>Again, this might seem harsh, and I know it is very = tempting to step in and help your customers. But unfortunately, it is not part = of our job description. (again, unless she specifically asks you to help = her). <BR><BR>Wim <BR><BR></BLOCKQUOTE></FONT></FONT></BODY></HTML>