<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; = charset=iso-8859-1"> <META content="MSHTML 5.50.4522.1800" name=GENERATOR></HEAD> <BODY bgColor=#ffffff> <DIV>Hmmm. Now there is an interesting point I can relate to:</DIV> <DIV> </DIV> <DIV>"As Wim pointed out, it may well have been the best the customer = could do and was originally very happy cloth ears and all. Now he's filled with = anxiety over his newly acquired buyer's remorse."</DIV> <DIV> </DIV> <DIV>As justified as I think I may be, your point should definately be considered. Maybe the analogy should be: What to tell and what not to = tell your wife about your old girlfriends (and vice-versa)!</DIV> <DIV> </DIV> <DIV>Thanks for the input. That is the first thing to really make me = stop and think hard (about this topic).</DIV> <DIV> </DIV> <DIV>Terry Farrell</DIV> <DIV> <SPAN id=__#Ath#SignaturePos__></SPAN> </DIV> <DIV>----- Original Message ----- </DIV> <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; = BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: = black"><B>From:</B> <A title=gnewell@ameritech.net = href="mailto:gnewell@ameritech.net">Greg Newell</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A = title=pianotech@ptg.org href="mailto:pianotech@ptg.org">pianotech@ptg.org</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Saturday, September 08, = 2001 11:35 PM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> Re: Killer Octave - = Warranty Issue?</DIV> <DIV><BR></DIV>Terry, <BR>    I can see your point a = little, but coming from a car background your analogy doesn't work. If you had = a badly seated exhaust valve performance would suffer all throughout "the = scale" not just in one RPM "killer octave" range. I do feel that a brand new = product should have no blatant problems but again I come back to what I wrote = earlier. As Wim pointed out, it may well have been the best the customer could = do and was originally very happy cloth ears and all. Now he's filled with = anxiety over his newly acquired buyer's remorse. Just food for thought. <P>Greg <P>Farrell wrote: <BLOCKQUOTE TYPE="CITE"> <STYLE></STYLE> Hi Willem. I don't agree with you (although my stand on that is = fairly soft), but I do appreciate your willingness to express a differing = opinion. Do you still feel that way considering that the piano is still under = warranty? Part of my reasoning in mentioning the false beats to him = is that the entire top two octaves were impossible to tune to get a clear = sound. My fear is that someone will play this piano, play up high, and think = "oh, my - I thought you just had this piano tuned - it sounds horrible up = here". He called me to tune his piano and I cannot tune 25% of the notes = anywhere near my standards. I feel reluctant to walk away without explaining = why. If you knew nothing about cars, and brought your car in for a tuneup. = You didn't really notice how bad the thing runs until your neighbor went = up to the grocery store with you an commented about it. They guy tunes it = up as best he can, but it is still miss-firing a bit because of a poorly = seating exhaust valve. THE CAR IS STILL UNDER WARRANTY. Would you want the = mechanic to point this out to you? I would. Terry = Farrell <SPAN id=__#Ath#SignaturePos__></SPAN> <BLOCKQUOTE style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; = BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message -----</DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: = black"><B>From:</B> <A title=Wimblees@AOL.COM href="mailto:Wimblees@AOL.COM">Wimblees@AOL.COM</A></DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A = title=pianotech@ptg.org href="mailto:pianotech@ptg.org">pianotech@ptg.org</A></DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Saturday, September = 08, 2001 10:15 AM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> Re: Killer Octave = - Warranty Issue?</DIV> <FONT face=arial,helvetica><FONT size=-1>In = a message dated 9/7/01 6:03:44 PM Central Daylight Time,</FONT></FONT> = <BR><FONT face=arial,helvetica><FONT size=-1><A = href="mailto:mfarrel2@tampabay.rr.com">mfarrel2@tampabay.rr.com</A> writes:</FONT></FONT> <BR>  <BR>  <BLOCKQUOTE style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #0000ff = 2px solid; MARGIN-RIGHT: 0px" TYPE="CITE"><FONT face=arial,helvetica><FONT size=-1>The = owner is a intermediate piano player at best. He has not said anything</FONT></FONT> <BR><FONT face=arial,helvetica><FONT size=-1>about it to me. This killer octave thing to me is = real, but its cause is a</FONT></FONT> <BR><FONT face=arial,helvetica><FONT size=-1>bit fuzzy, because I have never fixed one. What is the = consensus here -</FONT></FONT> <BR><FONT face=arial,helvetica><FONT = size=-1>should I point it out to the owner and suggest he may want to initiate a</FONT></FONT> <BR><FONT face=arial,helvetica><FONT = size=-1>warranty claim (snip)</FONT></FONT></BLOCKQUOTE><BR>  <BLOCKQUOTE style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #0000ff = 2px solid; MARGIN-RIGHT: 0px" TYPE="CITE"><FONT face=Arial><FONT color=#000000><FONT = size=-1>Waddaya think?</FONT></FONT></FONT></BLOCKQUOTE> <P><FONT face=Arial><FONT color=#000000><FONT size=+0>My = opinion is that you should keep your mouth shut. You shouldn't have even</FONT></FONT></FONT> <BR><FONT face=Arial><FONT = color=#000000><FONT size=+0>pointed out the false beat problems in the upper octave.</FONT></FONT></FONT> <P><FONT face=Arial><FONT color=#000000><FONT size=+0>If = this customer is indeed an intermediate player, and he was satisfied with</FONT></FONT></FONT> <BR><FONT face=Arial><FONT = color=#000000><FONT size=+0>the piano when he bought, obviously he didn't hear any = problems. So why point</FONT></FONT></FONT> <BR><FONT face=Arial><FONT color=#000000><FONT size=+0>them out to = him.</FONT></FONT></FONT> <P><FONT face=Arial><FONT color=#000000><FONT size=+0>He = probably has a restriction on how much he could spend for a piano. He</FONT></FONT></FONT> <BR><FONT face=Arial><FONT = color=#000000><FONT size=+0>might have thought long and hard to buy a "grand." But = I'm sorry, for you to</FONT></FONT></FONT> <BR><FONT face=Arial><FONT color=#000000><FONT size=+0>come in and point out problems on = this brand new instrument is not in the</FONT></FONT></FONT> <BR><FONT face=Arial><FONT color=#000000><FONT size=+0>best interest = of the customer.</FONT></FONT></FONT> <P><FONT face=Arial><FONT color=#000000><FONT size=+0>Just = my opinion</FONT></FONT></FONT> <P><FONT face=Arial><FONT color=#000000><FONT = size=+0>Willem</FONT></FONT></FONT></P></BLOCKQUOTE></BLOCKQUOTE> <P>-- <BR>Greg Newell <BR>Greg's Piano Forté <BR>12970 Harlon Ave. <BR>Lakewood, Ohio 44107 <BR>216-226-3791 <BR><A href="mailto:gnewell@ameritech.net">mailto:gnewell@ameritech.net</A> = <BR>  </P></BLOCKQUOTE></BODY></HTML>