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<DIV>Hi List,</DIV>
<DIV>I only make a firm time, for my first appointment of the day, normally
0900hrs.</DIV>
<DIV>Then I make them for a mid to late morning, or early to mid afternoon,
etc.</DIV>
<DIV>That way if there is a no show, I just go on to the next. It can sometimes
work to my advantage too, sometimes a neighbour will come by, and say can you
fit mine in, and I say if there are no major problems, yes.</DIV>
<DIV>Sometimes it is nice to go home early, surely, none of us are working to
such a tight budget, that we would hurt, for the lack of that one tuning?</DIV>
<DIV>I don't like waiting, so I have a limit of waiting 15 mins. I don't charge
for the call, as normally, I plan my day, so all the tunings are in one area,
and the travel time is not an issue. I realize that not everyone's clientele
list allows them to do this.</DIV>
<DIV>I have never had a list that I called for a scheduled tuning. My reasons
are, I don't believe that frequent tunings, once stabilized, are necessary in
all situations.</DIV>
<DIV>i.e. little old lady, just for hymns, kids gone, no more lessons, and I
always recommend that in this area, they not be tuned in the summer, as the
humidity swings are too great. (gives me the summer off too. :-) )
When I did need a cash flow, through the summer, I did restringings, keytops
etc. The flow of jobs has worked out just right for me.</DIV>
<DIV>I do have a few that say, when you are in the area, call me. Some will
also call and say I have 3 or 4 others, can you come next week. I give them a
small discount for arranging the others. For any distance, I have a
mileage surcharge, which drops the more there are to do.</DIV>
<DIV>Mind you I do have a small contract with a University, 35 pianos, which
allows me to work this way. I have been well pleased with the relaxed way that
this works out.</DIV>
<DIV>John M. Ross<BR>Windsor, Nova Scotia, Canada<BR><A
href="mailto:jrpiano@win.eastlink.ca">jrpiano@win.eastlink.ca</A></DIV>
<BLOCKQUOTE dir=ltr
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=cedel@supernet.com href="mailto:cedel@supernet.com">Clyde
Hollinger</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A
title=davidlovepianos@earthlink.net
href="mailto:davidlovepianos@earthlink.net">davidlovepianos@earthlink.net</A>
; <A title=pianotech@ptg.org href="mailto:pianotech@ptg.org">Pianotech</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Sunday, February 02, 2003 2:22
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: No shows</DIV>
<DIV><BR></DIV>David,
<P>My question to you is this: When you call the day before, how
frequently do people say, "Oh! I forgot! That's not going to
work." Then you have to scramble to find someone else for the next
day. Is that a problem or not? <BR> <BR>I've been mailing reminder
cards the Thursday before the week of the appointment. People who notice
a schedule conflict will often call me on Friday, which gives me more time to
fill the appointment. But I would love to get away from sending the
reminder cards.
<P>Regards, <BR>Clyde
<P>David Love wrote:
<BLOCKQUOTE TYPE="CITE"><FONT face="MS Sans Serif"><FONT size=-1>I find no
shows to be particularly irritating for many of the reasons mentioned
below. They can generally be avoided by calling a day before to remind
of the appointment. Since many of us are booking my appointments a
couple of weeks in advance (or more), it is easy for a customer who is not
methodical about recording and reviewing scheduled appointments to
forget. So I try and call just prior to the scheduled appointment just
to remind them. If they aren't home, I leave a message. I
often do this the day before using my cell phone, which I carry, between
appointments or when I have a free moment. Then I don't have to spend
time sitting down to the phone at night after I get
home.</FONT></FONT></BLOCKQUOTE></BLOCKQUOTE></BODY></HTML>