<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; = charset=us-ascii"> <META content="MSHTML 6.00.2800.1458" name=GENERATOR></HEAD> <BODY> <DIV>Send your reminder card about a month  before a tuning date to give = your client a "heads up" on the service.  Most likely they need to = budget for the time and the expense,  so this will help their planning, and = most likely your card will get stuck to the refrigerator with their = other reminders.  You'll experience more scheduled calls than postponements.</DIV> <DIV> </DIV> <DIV>Paul C</DIV> <BLOCKQUOTE> <DIV class=OutlookMessageHeader dir=ltr align=left>-----Original Message----- From: = pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org]On Behalf Of Piannaman@aol.com Sent: Tuesday, September 21, 2004 = 10:40 PM To: pianotech@ptg.org Subject: Re: Customer = call backs/reminders </DIV>Julia, At the end of each appointment, I tell = customers that I will be sending a reminder in 6 months and will follow it up = with a call.  This makes it easier for the client do digest the = solicitation 6 months later...:-}  It works pretty well, for the most part. =  With clients who are bonafide customers(2 or more previous appointments), I = have a high booking rate.  As discussed in a previous thread, booking = second appointments after dealer tunings is less fruitful...:-). Dave = Stahl In a message dated 9/21/04 7:53:51 PM Pacific Daylight Time, Alpha88x@aol.com writes: <BLOCKQUOTE style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #0000ff 2px = solid; MARGIN-RIGHT: 0px" TYPE="CITE">Gretings, =           I = have been thinking about calling back customers and reminding them to get = their pianos tuned. I occasionally send out reminder cards at the request = of the customer, however, I find something repulsive about calling to = find/keep work . =            I = was just wondering how some of the folks on this list handle keeping and = developing steady customers. Are steady regular customers something = that will transpire over time, because the customer will like the tuning = I put on their piano, or is it something that I must put effort into ie. = phonecalls, postcard reminders? Thanks in advance, Julia Gottchall, Reading, PA = </BLOCKQUOTE> </BLOCKQUOTE></BODY></HTML>