I don't read Pianotech because it's too much information. I've got work to do! I did, however, get the forward of Michael's post today, and have been thinking about it. Of course, there is much wisdom there, and I have great respect for Michael's experience. But I question the part about not "wasting time" befriending students. While it is most politically expedient to befriend faculty and administration, there is much to be gained from getting to know these talented young people. Of course, I have the luxury of working on a staff of four piano techs (2 full- and 2 half-time, I am half-time; we have about 265 pianos), and I am not the head technician. Still, I just wanted to make the point that students often have pianos in their homes that need to be serviced, and they are at school to learn, and can learn from us. I also gain a great deal musically, technically and personally from my friendships with students and, after nine years at UT, have made some friends for life among them. It is a privelege to serve them.
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