Hi Jef Don wigent here. East Carolina U Sory to here about Baldwin I to would like to see them survive. I am also glad to know that Baldwin is building a good piano. Mabey with some time they will get there act together. -----Original Message----- From: caut-bounces@ptg.org [mailto:caut-bounces@ptg.org] On Behalf Of Jeff Tanner Sent: Monday, March 14, 2005 3:53 PM To: ed440@mindspring.com; College and University Technicians Subject: Re: [CAUT] Re: New pianos On Monday, March 14, 2005, at 02:55 PM, Ed Sutton wrote: > And speaking of Baldwin, I can hardly believe my words.... they are > much better than the 1990's production. It looks like Gibson is > really trying to make a real piano company out of Baldwin. > Well, it would be good to actually get to see of them sometime. Our Baldwin (also Yamaha) dealer seems to not want to mess with the Baldwin products except for the cheap Chinese stuff, so nobody around here is buying them. Baldwin has snubbed the PTG Annual Convention the last two years - last year being in its own hometown. And the service/parts department needs some serious attention. Sorry. Guess I'm a little miffed with the whole turnover deal. I got shafted on a warranty job - understandable, but you'd have liked to have been told you might not get paid for a day's work BEFORE you start it. I've got 48 practically brand new Baldwin pianos that would have otherwise been under warranty and a total of 62 Baldwins in my inventory that I have had a difficult time getting factory parts for since the changeover. Communication has been sluggish at best. They don't even have a parts catalog anymore. I want desperately to see Baldwin survive, but I see a lot that needs serious attention that's getting ignored. I'm not sure Baldwin understands that the piano technician is quite often the first person a piano prospect contacts about a potential purchase. Jeff Tanner, RPT School Of Music University of South Carolina _______________________________________________ caut list info: https://www.moypiano.com/resources/#archives
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