I have been reading the mail, reluctant to weigh in, but now I will. Jeff, the static measurements you mention look good to me, and you say the friction is low. I would be very slow about making any drastic changes like moving capstans, or anything like that. Don Mannino and Alan McCoy make some good points. Ric Brekne is correct too when he says your window for damper lift timing is narrow. But if damper lift is significantly too early, that will contribute to the heavy feel, especially if the upstop rail to too high, and the pianist feels the damper rebound on the keys. Tight damper guide bushings and tight underlevers will also contribute. What is too often not understood is that two different parameters are at play here - "static" and "dynamic". Static has to do with those key weight measurements. Dynamic has to do with the inertia in the whole system. The two are related, but not the same thing by any means. In this particular case, if you lighten the down-weight very much, you may be in trouble with insufficient up-weight, and you may not be addressing the actual problem either. I'm not sure there is a problem. It just may be that the pianist wants something that is not proctical to provide, without giving up something else he wants to keep. Sincerely, Jim Ellis
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