[CAUT] Young Chang tech support

[Jeff Tanner]

Hi Rob,
I needed to order some action brackets a couple months ago. I believe I 
called the number in the 2008 PTG Resource/Directory.  Leave a message and 
keep trying.  When I finally reached a "person", the service was courteous 
and prompt.
Tanner

----- Original Message ----- 
From: "Rob & Helen Goodale" <rrg at unlv.nevada.edu>
To: <caut at ptg.org>
Sent: Saturday, December 13, 2008 3:54 PM
Subject: [CAUT] Young Chang tech support


> Hi All,
>
> I posted this on pianotech but I might as well repeat it again hear.  Does 
> anyone know how to reach tech support at Young Chang?
> I need a  few parts and I have called several times.  No receptionist ever 
> answers the phone, even if pressing "0" for the operator.  I only get the 
> automated
> menu.  Then the service dept. phone rings, no one answers, and goes to 
> voice mail. I leave a message to call back and nothing happens.  I've been 
> trying
> for two weeks!
>
> Sooooo, does anyone have a direct e-mail, a more direct phone number, a 
> personal address so that I can send a couple of thugs over who break legs 
> over bad debts for a living?
>
> As an alternative, I need a lid, a fall board, and a number of keys for a 
> Y.C. TG-150.  If anyone might have a junked out one sitting around who 
> would be willing to let the parts go cheep I'd consider that as an 
> alternative. The thing is, the Y.C. warehouse is only a few hours drive 
> from here and I have to go that way on a trip soon anyway.  I was hoping 
> to just go by and get what I need but I have to reach them and arrange the 
> pick up first.
>
> Thanks,
>
> Rob Goodale, RPT
> Las Vegas, NV
>
>
>
>