[CAUT] Young Chang tech support

[Avery Todd]

Makes me glad I live in Houston! LOL

Avery Todd

On Mon, Dec 15, 2008 at 7:30 AM, Paul T Williams <
pwilliams4 at unlnotes.unl.edu> wrote:

>
> Hi Jeannie!
>
> I heard back from Kerry Prosser and he gave me the same number you have.
>  He was suprised to hear we're all having trouble getting through.  Maybe he
> gets priority since he sells so many of them! ;>)
>
> I hope your snow and cold is better than here.  No snow, but it's 4 below
> with a windchill of minus 25.  Better than north of here, however :>)
>
> Paul
>
>
>
>   *"Jeannie Grassi" <jcgrassi at earthlink.net>*
> Sent by: caut-bounces at ptg.org
>
> 12/14/2008 05:09 PM   Please respond to
> caut at ptg.org
>
>    To
> "'Rob & Helen Goodale'" <rrg at unlv.nevada.edu>, <caut at ptg.org>  cc
>   Subject
> Re: [CAUT] Young Chang tech support
>
>
>
>
> Hi Rob,
> The number to use is the one listed in the directory: 310-637-2000.
>  Usually
> there is an automated recording requesting the extension number.  Tech
> support (Derek Conejo) is extension 117.
>
> I will say that you just have to be persistent.  Although I have spoken to
> him in person a few times of late, he is elusive at other times (someone
> else answered once saying he was in but was so busy on the other line
> returning other calls and she took my name and number).  I never heard back
> from him that time. He suggested I use his email address but he gave me the
> wrong one; it kept bouncing back. Maybe you'll have better luck:
> dconejo at yca.com
>
> I needed some action bracket replacements and he did send them promptly.
> So my advice is to just keep trying.  Maybe eventually you can wear him
> down.
> jeannie
>
> -----Original Message-----
> From: caut-bounces at ptg.org [mailto:caut-bounces at ptg.org] On Behalf Of Rob
> &
> Helen Goodale
> Sent: Saturday, December 13, 2008 12:55 PM
> To: caut at ptg.org
> Subject: [CAUT] Young Chang tech support
>
> Hi All,
>
> I posted this on pianotech but I might as well repeat it again hear.  Does
> anyone know how to reach tech support at Young Chang?
> I need a  few parts and I have called several times.  No receptionist ever
> answers the phone, even if pressing "0" for the operator.  I only get the
> automated
> menu.  Then the service dept. phone rings, no one answers, and goes to
> voice
>
> mail. I leave a message to call back and nothing happens.  I've been trying
> for two weeks!
>
> Sooooo, does anyone have a direct e-mail, a more direct phone number, a
> personal address so that I can send a couple of thugs over who break legs
> over bad debts for a living?
>
> As an alternative, I need a lid, a fall board, and a number of keys for a
> Y.C. TG-150.  If anyone might have a junked out one sitting around who
> would
>
> be willing to let the parts go cheep I'd consider that as an alternative.
> The thing is, the Y.C. warehouse is only a few hours drive from here and I
> have to go that way on a trip soon anyway.  I was hoping to just go by and
> get what I need but I have to reach them and arrange the pick up first.
>
> Thanks,
>
> Rob Goodale, RPT
> Las Vegas, NV
>
>
>
>
>
>
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