[CAUT] Young Chang tech support

[Paul T Williams]

Hi Jeannie!

I heard back from Kerry Prosser and he gave me the same number you have. 
He was suprised to hear we're all having trouble getting through.  Maybe 
he gets priority since he sells so many of them! ;>)

I hope your snow and cold is better than here.  No snow, but it's 4 below 
with a windchill of minus 25.  Better than north of here, however :>)

Paul




"Jeannie Grassi" <jcgrassi at earthlink.net> 
Sent by: caut-bounces at ptg.org
12/14/2008 05:09 PM
Please respond to
caut at ptg.org


To
"'Rob & Helen Goodale'" <rrg at unlv.nevada.edu>, <caut at ptg.org>
cc

Subject
Re: [CAUT] Young Chang tech support






Hi Rob,
The number to use is the one listed in the directory: 310-637-2000. 
Usually
there is an automated recording requesting the extension number.  Tech
support (Derek Conejo) is extension 117.

I will say that you just have to be persistent.  Although I have spoken to
him in person a few times of late, he is elusive at other times (someone
else answered once saying he was in but was so busy on the other line
returning other calls and she took my name and number).  I never heard 
back
from him that time. He suggested I use his email address but he gave me 
the
wrong one; it kept bouncing back. Maybe you'll have better luck:
dconejo at yca.com

I needed some action bracket replacements and he did send them promptly. 
So my advice is to just keep trying.  Maybe eventually you can wear him
down.
jeannie

-----Original Message-----
From: caut-bounces at ptg.org [mailto:caut-bounces at ptg.org] On Behalf Of Rob 
&
Helen Goodale
Sent: Saturday, December 13, 2008 12:55 PM
To: caut at ptg.org
Subject: [CAUT] Young Chang tech support

Hi All,

I posted this on pianotech but I might as well repeat it again hear.  Does 

anyone know how to reach tech support at Young Chang?
I need a  few parts and I have called several times.  No receptionist ever 

answers the phone, even if pressing "0" for the operator.  I only get the 
automated
menu.  Then the service dept. phone rings, no one answers, and goes to 
voice

mail. I leave a message to call back and nothing happens.  I've been 
trying
for two weeks!

Sooooo, does anyone have a direct e-mail, a more direct phone number, a 
personal address so that I can send a couple of thugs over who break legs 
over bad debts for a living?

As an alternative, I need a lid, a fall board, and a number of keys for a 
Y.C. TG-150.  If anyone might have a junked out one sitting around who 
would

be willing to let the parts go cheep I'd consider that as an alternative. 
The thing is, the Y.C. warehouse is only a few hours drive from here and I 

have to go that way on a trip soon anyway.  I was hoping to just go by and 

get what I need but I have to reach them and arrange the pick up first.

Thanks,

Rob Goodale, RPT
Las Vegas, NV





-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://ptg.org/pipermail/caut_ptg.org/attachments/20081215/1d339e69/attachment.html>