[CAUT] Young Chang tech support

[Jeannie Grassi]

Hi Rob,
The number to use is the one listed in the directory: 310-637-2000.  Usually
there is an automated recording requesting the extension number.  Tech
support (Derek Conejo) is extension 117.

I will say that you just have to be persistent.  Although I have spoken to
him in person a few times of late, he is elusive at other times (someone
else answered once saying he was in but was so busy on the other line
returning other calls and she took my name and number).  I never heard back
from him that time. He suggested I use his email address but he gave me the
wrong one; it kept bouncing back. Maybe you'll have better luck:
dconejo at yca.com

I needed some action bracket replacements and he did send them promptly.  
So my advice is to just keep trying.  Maybe eventually you can wear him
down.
jeannie

-----Original Message-----
From: caut-bounces at ptg.org [mailto:caut-bounces at ptg.org] On Behalf Of Rob &
Helen Goodale
Sent: Saturday, December 13, 2008 12:55 PM
To: caut at ptg.org
Subject: [CAUT] Young Chang tech support

Hi All,

I posted this on pianotech but I might as well repeat it again hear.  Does 
anyone know how to reach tech support at Young Chang?
I need a  few parts and I have called several times.  No receptionist ever 
answers the phone, even if pressing "0" for the operator.  I only get the 
automated
menu.  Then the service dept. phone rings, no one answers, and goes to voice

mail. I leave a message to call back and nothing happens.  I've been trying
for two weeks!

Sooooo, does anyone have a direct e-mail, a more direct phone number, a 
personal address so that I can send a couple of thugs over who break legs 
over bad debts for a living?

As an alternative, I need a lid, a fall board, and a number of keys for a 
Y.C. TG-150.  If anyone might have a junked out one sitting around who would

be willing to let the parts go cheep I'd consider that as an alternative. 
The thing is, the Y.C. warehouse is only a few hours drive from here and I 
have to go that way on a trip soon anyway.  I was hoping to just go by and 
get what I need but I have to reach them and arrange the pick up first.

Thanks,

Rob Goodale, RPT
Las Vegas, NV