Most dealers that I know of have access to good techs, I don't think that's the problem. I believe that the challenge is convincing dealers that properly prepped pianos, and providing a higher level of service, is good for their business. Proving this to piano dealers is probably our job, as techs. Mark Wisner How about this; 1. Manufacturers should make it mandatory (Or greatly encouraged) that there is a “fully trained” (read RPT) tech on staff at every dealership, How about this; 1. Manufacturers should make it mandatory (Or greatly encouraged) that there is a “fully trained” (read RPT) tech on staff at every dealership, What are needed are "factory trained technicians". Car manufacturer, for example, require the mechanics who work for the dealer to attend some sort of training program before those mechanics are allowed to work on that make. Service technicians for other products have the same thing. Very seldom, however, do the mechanics, or other technicians, actually go to the factory. Usually, representative will offer week long training sessions around the country. Piano manufactures offer "factory" training, but they don't make it mandatory. Steinway, Yamaha, Kawai, offer it now. Kimball & Baldwin used to offer it. But it's voluntary. Dealers are not required to send their techs to those training session, although techs from dealers are giving preferential treatment. But these training sessions are just that. No exam is given at the end of the seminar to test a tech's ability. Perhaps if the these manufactures would not only require all techs to attend these seminars, AND if the manufacture would develop a test at the end of the seminar, then the manufactures and dealers would have real "factory trained technicians". The problem, of course, is who's going to pay for this? Should the manufacture fund this project, cutting into their profit margin. Should the dealers pay for this, not knowing if the tech will stay with them in the long run? Or should the technicians pay for this, since the knowledge gained will benefit him/her in his/her business? As far as dealers paying qualified technicians to work on their pianos. Most sales are to people who really do not know, understand, or recognize what a well regulated, good sounding, in tune piano is supposed to be like. From the dealers point of view, why should he go to the expense of paying a technicians to prep all of the pianos, when it would be financially more efficient if he waits until a customer asks for it. Wim -----Original Message----- From: Mark Wisner <markwisner at earthlink.net> To: caut at ptg.org Sent: Fri, Nov 20, 2009 3:26 am Subject: Re: [CAUT] Boston changed to dealers techs mfgrs and other such Most dealers that I know of have access to good techs, I don't think that's the problem. I believe that the challenge is convincing dealers that properly prepped pianos, and providing a higher level of service, is good for their business. Proving this to piano dealers is probably our job, as techs. Mark Wisner How about this; 1. Manufacturers should make it mandatory (Or greatly encouraged) that there is a “fully trained” (read RPT) tech on staff at every dealership, How about this; 1. Manufacturers should make it mandatory (Or greatly encouraged) that there is a “fully trained” (read RPT) tech on staff at every dealership, -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/caut.php/attachments/20091120/6dc58404/attachment.htm>
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