>Nothing in life is truly simple but I've adopted a fairly simple >approach to this problem. If a dealer has sent me to a piano and is >paying me to take care of a problem, I'll run any problems I find by >the dealer first. > >If the customer has called me and is paying me, then they deserve my >candid report of any problems. Your loyalty (not your integrity) >belong to the person paying you. OK, this oversimplifies it, but >generally this is the route I've taken. So you tell the dealer and they put it off because the customer did not notice. Then what do you do? Go back to the customer with your hat in hand? -- Regards, Jon Page -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/caut.php/attachments/20091125/ba22b4a2/attachment-0001.htm>
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