I agree with this. If the dealer expects you to cover for them and run the risk of appearing as if you are keeping information from the customer then I wouldn't work for that dealer. Otherwise you run the risk of looking like your integrity is for sale. I can recall an incident (many years ago now) where I did just that and the dealer ended up calling the customer and recommending another tech. What they told them as to why they were recommending someone else I'll never know but I can only imagine. David Love www.davidlovepianos.com From: caut-bounces at ptg.org [mailto:caut-bounces at ptg.org] On Behalf Of Jon Page Sent: Wednesday, November 25, 2009 7:39 AM To: caut at ptg.org Subject: Re: [CAUT] Jeanie's brain storm - was Boston changed to dealers... If a dealer pays you for a service (free tuning, whatever) you are paid to work on his behalf so problems should be reported to him/her first. You're there on his/her dime to make the dealership look good. If that kind of work goes against your integrity you should refuse that type of work. Wrong, that just makes you part of the problem. Don't treat the customer like a child who needs to be sheltered from unpleasantness. The piano owner has a right to be informed on aspects of the piano - good or bad. I'm there because the dealer knows I'll perform the service to the customer's satisfaction. I'm there to make me look good, not use smoke and mirrors to avoid an issue hoping the dealer will step up. So if you're a dealer and try to slip one over on a trusting customer, don't send them my way. I have told this to more than one entity. I don't bash anyone. As I stated before, if I can improve the piano over and above what the manufacturer and dealer offer, I make that offer. If the piano needs attention under warranty, I make that suggestion. If you want a lap dog, call someone else. If you want an pit bull... Regards, Jon Page -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/caut.php/attachments/20091125/d2045941/attachment.htm>
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