>If a dealer pays you for a service (free tuning, whatever) you are >paid to work >on his behalf so problems should be reported to him/her first. You're there on >his/her dime to make the dealership look good. If that kind of work goes >against your integrity you should refuse that type of work. Wrong, that just makes you part of the problem. Don't treat the customer like a child who needs to be sheltered from unpleasantness. The piano owner has a right to be informed on aspects of the piano - good or bad. I'm there because the dealer knows I'll perform the service to the customer's satisfaction. I'm there to make me look good, not use smoke and mirrors to avoid an issue hoping the dealer will step up. So if you're a dealer and try to slip one over on a trusting customer, don't send them my way. I have told this to more than one entity. I don't bash anyone. As I stated before, if I can improve the piano over and above what the manufacturer and dealer offer, I make that offer. If the piano needs attention under warranty, I make that suggestion. If you want a lap dog, call someone else. If you want an pit bull... Regards, Jon Page -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/caut.php/attachments/20091125/110c2aff/attachment.htm>
This PTG archive page provided courtesy of Moy Piano Service, LLC