Danny, Yours isn't the first discovery of Kawai Intelligence. I became acquinted with their lack of the gray stuff several years ago when I attempted to replace a stripped fallboard screw--a machine screw, the one that keeps the fallboard from flying off when someone plays the Chopin A-flat Polonaise. I called and asked for that specific screw (they had some long, fancy name for it) which they promptly sent. It was a wood screw. When I called and asked if they really expected me to try driving a wood screw into a machine-threaded hole, they acted like deer in headlights! They couldn't figure out what the heck a machine screw was!!! In the end, they send (no kidding) a *box* full of little bitty packages of-- you guessed it!--wood screws! AAAAAAAAAAAAAAH!!!!! Ron Torrella University of Illinois (Officially declared sane.)
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