>>>>>Dennis wrote- We are afterall a group of skilled concert tuners who take pride in never having dissatisfied customers. And considering how unlikely it is that I shall ever have a customer with higher tuning standards than my own, this is simply not a problem. Dennis Johnson St. Olaf College >>>>>>>> Every once-in-a-while someone says something that I write down and hang on the board in front of my desk until it is memorized or internalized. There is one there now that says "take no offense where none is intended" that I got from another list that I'm subscribed to. A recent customer wanted to know how long my tunings are guaranteed for which brought up something from a PTG seminar class, that tuning is like getting your carpet cleaned. There is no way to guarantee how long it will stay clean, only that it is clean right now. That explained the problem in a way that she could understand it, because very few understand why pianos go out of tune, but everyone knows why their carpet gets dirty. Dennis's comment that he never expects to work for someone with higher tuning standards than his own is another gem worth memorizing. Thanks, Dennis. Jack Reeves, BYU
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