Yamaha keytops

[David ilvedson]

> Date:          Mon, 26 Aug 1996 09:33:47 -0400
> From:          jpiesik@arinc.com
> Subject:       Re: Yamaha keytops
> To:            pianotech@byu.edu
> Reply-to:      pianotech@byu.edu

>     Joseph Alkana, RPT writes:
>
>     "Tuned a Yamaha C7 for a customer that had the discolored Ivorite keys.
>     When I suggested that I could get Yamaha to replace those keys the
>     customer was very grateful and asked me to procede. I contacted Yamaha
>     and they sent out a form to complete, which consisted of the dimensions
>     already posted before.  I waited for what seemed like a reasonable time,
>     but the keys didn't come to me.  So I first contacted the customer to
>     explain the delay, but found out that Yamaha had sent the new keys and
>     authorization to procede to another technician who does mainly dealer
>     work for Yamaha, which I do not.  Job was done.  Finished.  Know what
>     else?  The customer also has a Steinway B and an M!  Of course, by the
>     time the other technician had installed the keys and super regulated the
>     piano he looked like a superstar to this customer.  Talk about being out
>     in the cold from the customer as well as Yamaha.........Go figure!!!!"
>
>     Joseph, in my opinion, you got screwed royally by Yamaha!  Yamaha should
>     have worked all this out with you and YOUR customer before anything was
>     done.  At least Yamaha could have had the guts and courtesy to inform
>     you of their intentions.  If there is nothing more to this story than
>     what you have told us, I think Yamaha acted improperly, and if it were
>     me, I'd be slightly upset.  I wonder if Yamaha would be willing to
>     respond???
>
>     John Piesik
>     San Diego Chapter PTG
>     JPIESIK@ARINC.COM
>
>

I have got to wonder about the form with dimensions already
written in.  I believe the technician has to go to the piano and
measure them before Yamaha can make the keys.  I wonder if
there isn't more to this story...?





>
David ilvedson, RPT
Pacifica, CA