Yamaha keytops/more logic

[William Sadler]

Manufacturers hire private companies to check serial numbers on floor stock
pianos at piano dealers across the country.  Even though most dealers do a
good job of taking care of inventories and serial numbers on their own, a
private company goes and physically checks all the inventory on a regular
basis.

The dealers are supposed to pay for their product at the time of sale. An
inventory check from a private company keeps the dealer from the temptation
of using the money from a sold unit to buy a new boat.  Aside from the fact
that mistakes can be made, most reputable dealers do not have a problem with
this.  They don't say "are you trying to make us look bad?" "don't you trust
us?".

Piano technicians are in this business to make money. There have been
instances where false warranty claims are made. Some technicians making
warranty claims will not negotiate price.  Most reputable technicians do not
make false warranty claims but along the lines of inventories/warranties....

It seems logical to me that a Manufacturer has the right to:

        1.) Use someone they trust to confirm a warranty claim.

        2.) Be able to negotiate a satisfactory price for that work.

If I were Yamaha and I were trying to execute a warranty situation, I would
negotiate with one person to do all the claims in an area, that way I could
execute those claims with a trusted quality and within a reasonable and
predictable budget.

This is not about stealing someone elses integrity.  This is about good
business practices.
William C. Sadler-RPT    Home  : 612-339-5182
School of Music          Office: 612-624-8575
Piano Technician         Pager : 612-538-3577
University of Minnesota  E-mail: sadle001@maroon.tc.umn.edu