Hamburg vs American S & S

[stanwood]

>So, it would appear that if the modifications do not alter Steinway's
>"design or intent" the guarantee would still be valid.  From what I
>understand of the "Stanwood Touch Design", for the most part it consists of
>calibration, which would not (IMO) be a problem and in fact, is something
>the field technician will end being responsible for anyway. If more drastic
>measures are needed, such as moving the capstans or adding helper springs
>and the instrument is under warranty it is strongly suggested that the
>factory be contacted to to clear it with them _before_ the work begins.

>Perhaps David should  let this particular factory know what procedures are
>involved so they can have an "official" response for their dealers and
>customers.

>John Musselwhite

John,

The Steinway response seems reasonable and rational.  Could you explain what
you mean by "this particular factory".  I'm not sure what your referring to.

David