Why 41" Consoles

[JElving@aol.com]

I, too, must agree that the better customers expect to pay a little more for
the better service. However, we must make sure we are giving them what they
perceive as being their money's worth.

This hit home this past week when I left a bill for services done on a piano
at a church. This is a small church with a poor quality grand, although
fairly new. They do not have a lot of money to spend. They also don't abuse
the piano (it's not the Church of the Broken Bass String!). When handing the
bill to the pastor, I said 'You aren't particularly going to like this.' He
looked at the bill and said, 'That's cheep. You should see the bills we had
for the copy machine repairman!'

Guess it's all in the viewing.

John Elving, RPT
Sacramento, CA
JElving@aol.com