Missed appointments

[Ronald R Shiflet]

Ted,
	My wife and I generally don't schedule things any closer than a
week away.  The reason that we do this is so that we can send them a
postcard in the mail.  We do our scheduling electronically and the
computer remembers to print labels which we stick on postcards.  We do
this in hopes that the customers will have sense enough to not forget.
Many of them put it on the refrigerator or calander.  This also keeps us
from being on the phone all night scheduling.  Instead, our evenings are
spent with our children and other personal interests.  The system isn't
foolproof but the 'no shows' tends to be much lower.
	Jim Colemans post was well received.  People not being home is
very frustrating, but getting mad at them tends to work against you.  I
still need new business.  Good luck.

Ron Shiflet




On Mon, 16 Sep 1996 15:05:54 -0400 ted@palmnet.net (Ted Simmons) writes:
>Dear List:
>   You have all been helpful to me in the past and I know most of you
>are
>University Techs and maybe don't do house-to-house tunings.  Anyhow,
>I'd
>like to pose this problem with you:  How do you handle no-shows?  I
>arrive
>at the appointed time and the customer is not home.  I leave my card
>in the
>door and leave after waiting 10 minutes.  Later that evening I get an
>apologetic call from the customer who wants to re-schedule.  I've lost
>the
>price of a tuning that day because of the customer's forgetfulness.
>Do I
>passively comply and give the customer a new date or do I tell him
>there
>will be an extra charge? I'm talking mostly about first time
>customers. I
>readily comply for customers whom I have tuned for for years and this
>is
>their first violation.  Any comments?
>
>   Ted Simmons
>   Merritt Island, FL
>
>
>