for Howard Rosen I concur with your opinion,with one exception. I call it punishing the customer. Case in point: customer has a 10 yr old piano and has only had the free tuning shortly after delivery, you get the call. The piano needs a 3/4-1 whole tone pitch-raise. You set the price at $150. The customer complains, so you drop it to $125. you do the work and get paid. We make our living telling people that the piano needs 4 tunings the first year and 2 times a year after that. That piano should have had 21 paid tunings on it over the past 10 years at least. At $50 per tuning(not counting any maintenence) the customer should have paid $1050 dollars over the past 10 years BUT they got a 90% discount for the work! And then we wonder why they complain about cheap jobs? If we charged 3-4-or $500 and spent the day on the piano, we would be a lot happier and the customer would learn NOT to neglect their piano! Yes Howard, Jim should have charged them at LEAST $1500 to fix the piano, because they still think they SAVED $1500 and they did NOT!!! And as long as we refuse to fix bad work, we essentially sat that it wasnt too bad then we sanction the bad work by default!!!Remember the 90% discount? Theodore Mamel RPT Pittsburgh Chapter
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