GRK experience

[pianoman]

Hi all,
Just relating a story about what happened to me and GRK.	
I have been buying benches, pads, covers, and dollies from MAFCO and on to
GRK since the late 1960's.  I had got along with them pretty well until the
end of last year when Cheryl, their order taker left their employ.  She was
always helpful and would let me know if I wasn't up to the minimum order
amount or whatever.  She was like the GRK company to me since she was the
representative who took care of my ordering needs.  	
	She left and now there is a new person who is more interested in me
knowing my customer number than anything I had to say.  I placed an order
for one of their more expensive bench cushions and assumed I was above the
minimum amount.  She never warned me that I wasn't.  When I got the order
after much delay I got the bill and there was a $5 charge for not meeting
the minimum order amount.  I was steamed.  I wrote a check for the full
amount and placed it with my letter to Gary the owner.  I explained how
loyal I had been for so many years and how careful Cheryl had been with all
my orders and now everything had changed.  I let him know that I would be
looking for a new company now that I was unhappy with what was going on.  I
mailed it over a month  ago and have never received a reply.
Question: Could I run my business and get away with this, NO.  You would
think I would have gotten some kind of reply after 30 years of doing
business with them.  Subsequently I ordered new catalogs from Schaff and
fabric swatches from them for their bench pads and I now sell Schaff
cushions, not GRK.
	May I remember all this when my clients call to complain about something
they believe I did them wrong with.
James Grebe
R.P.T. of the P.T.G. from St. Louis, MO. USA, Earth
pianoman@inlink.com
"A terrible thing happens when you stop promoting--Nothing.".