In a message dated 1/5/98 10:33:55 PM, you wrote: <<"Do you make an effort to reschedule or do you wait for the customer to take the initiative?">> Zen; I wait fifteen minutes, leave a bill for a tuning, and forget about it until I hear from the customer. The good customers will call quickly and/or pay the bill, usually both, and the bad/not so good will do neither and you are better off without them. I do not pursue payment of the original bill for the missed appt. in either case. The only purpose of the bill is to let them know that I was there and that I am due payment for services as requested by them. Get some audio book tapes and listen to a good book while you are waiting. :-) Jim Bryant (FL)
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