At 12:29 AM 1/6/98 -0500, you wrote:
>..good points as always, Jim..but..what if the no-show is a Warranty tuning
>for the local dealer you work with and is the bulk of your growing data
>base, like myself?..
>
>..do you charge the dealer?..do you charge the customer, who thinks that
>this is a FREE tuning for them..??
>
>..i've only had this happen once to me so far..and I was unsure as to how
>best to handle the situation..charging the customer seems wrong, if it's
>suppose to be a free-bee to them..and charging the dealer seems like nickle
>and diming them, and we all know what happens when you start nickel and
>diming dealers..right, Guy?
Phil,
Were you perhaps testing MY edit/find functions? Likely not. Good
suggestions from all, and I've got to agree that, in a lot of ways, the
occasional no-show is just a cost of doing business. Or as Barrie says, one
of Newton's laws. No need to get physics-al.
Out here near the corner of cactus and rock, we have a funky balance. The
town is small enough that ten minutes will get you anywhere in town... on
the other hand, lots of work is thirty minutes of bad dirt road. No shows
are always un-welcome. When I get one, I leave a card, after 15 minutes,
that says:
Dear Mr/Ms. Customer,
Must have got MY wires crossed! Sorry to have missed you. Please call to
reschedule.
Guefbfoiusadkjoif, etc
Works every time. They call, all apologetic, (or from the hospital), and
re-set. They often ask or offer a no-show fee. I decline, unless they're
chronic offenders. (twice)
The goodwill is almost priceless. Have you never missed an appointment?
How about timing? I call if I'm gonna be more than five minutes late OR early.
Around here (manana-ville), it's a stinking miracle and they go into shock.
Always have a book or tape, as JimB says, and you'll never be frustrated.
Guy
Guy Nichols, Member, PTG
nicho@lascruces.com
"Not everything that counts can be counted,
and not everything that can be counted counts."
Albert Einstein
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