At 07:59 AM 1/7/98 -0500, you wrote: >At 08:29 PM 1/6/98 -0600, you wrote: >>drop technical terms like "crappie shelter", "compost", and "ballast". Point >>out that, though it's dead, it's very shiny. They like that. >>Ron > >I casually mention that because pianos float, >this wouldn't even make a good mooring. > >I think Newton says the same thing. > >Jon Page > > "DOA" is the term I use, and absorb the cost of the call. I let the customer know that they've suffered enough offense, and charching them for a DOA is just too rude. Salt in the wound, etc. On the other hand, I don't "haul away" for free, unless it's a buyer or otherwise good customer. "No, I don't need the parts, Thank You." is the usual response, followed by the quote for cartage. If it's full of mouse dirt, there's a disinfecting service charge, due to hantavirus in the southwest. Guy
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