Geneva International warranty

[dpitsch]

Working for the Petrof dealer in the Salt Lake City area has taught me that Alan
Vincent
has a big ego.  If it is warranty, what difference is it if the service needs to
be pre-authorized or not.  Besides, Alan isn't always available, and when in the
customer's
home, a technician needs to go ahead without making a call-back.

Anyone else on the LIST have feedback on this subject?

Larry Fisher wrote:

> Hi all,
>
> I installed a PianoDisc unit in a really nice french studio Petrof and the
> customer is really happy with it.  They called me about a sticky note and so
> I went out and repinned three hammer flanges.  I warranty all my
> installations on new products fully with my own personal warranty  .......
> to clarify, the dealer never sees a repair bill.  That's an incentive for
> the dealer to use me for installations, an incentive to sell players with
> confidence, and an incentive for me to do a really imaculate installation.
> In the past I've been able to bill the factory directly for such factory
> warranty covered repairs.  This one backfired.
>
> Geneva International imports Petrof pianos.  Alan Vincent is their service
> rep.  ALL repairs must be preauthorized by him unless the dealer is paying
> for the service, which is usually the case.  In this case, I was
> circumventing the dealer, as I have in the past for such factory warranteed
> repairs with other companies (Baldwin etc, Samick etc, Kawai and others).
> The customer is entitled to fast qualified service.  That's what I give them
> ................  at the risk of not being paid or being grossly ignored,
> both of which irritate me to no end.  This time I got all that, and more.
>
> GET PREAUTHORIZATION FIRST FOR ALL WARRANTEED REPAIRS ON GENEVA
> INTERNATIONAL PRODUCTS.  Believe me, it's for the best.
>
> Lar
>
>                                     Larry Fisher RPT
>    specialist in players, retrofits, and other complicated stuff
>       phone 360-256-2999 or email larryf@pacifier.com
>          http://www.pacifier.com/~larryf/ (revised 10/96)
>            Beau Dahnker pianos work best under water